Question 1

What should I try first in KovaGPT?

Accepted Answer

Start with Medium chat, create a Project for ongoing work, and explicitly save reusable items to Library. Search can retrieve current web sources when the configured search and AI providers are available. Deep Research creates a longer source-backed report for signed-in Plus and Pro users when its providers are available.

Question 2

How do I choose the right chat mode?

Accepted Answer

Free includes Instant, Medium, Thinking. Plus includes Instant, Medium, Thinking, High. Pro includes Instant, Medium, High, Extra high, Pro. Search, Deep Research, Images, and Temporary Chat are separate composer tools with their own availability rules.

Question 3

When should I enable Search?

Accepted Answer

Search can retrieve current web sources when the configured search and AI providers are available. Open cited links and verify that each source supports the answer.

Question 4

What does Deep Research do?

Accepted Answer

Deep Research creates a longer source-backed report for signed-in Plus and Pro users when its providers are available. Reports and citations still need review.

Question 5

What files can KovaGPT understand?

Accepted Answer

Chat accepts text, code, CSV, JSON, and image attachments. Project knowledge indexes supported text-like files. PDF, Word, PowerPoint, and Excel extraction is not currently supported.

Question 6

Can KovaGPT analyze spreadsheets?

Accepted Answer

KovaGPT can reason over supported text, CSV, JSON, and image attachments and can present tables or charts. It does not provide a general spreadsheet or uploaded-code execution sandbox.

Question 7

When should I use Canvas?

Accepted Answer

Generated writing, code, and website artifacts can open in an editor with export and session-only versions. Versions are not durable after the editor closes.

Question 8

How does Memory work?

Accepted Answer

Signed-in Plus and Pro users can use cross-chat memory when it is enabled. Temporary Chat does not use or update it.

Question 9

How do I create a KovaGPT account?

Accepted Answer

Click Sign in at the top right and choose Continue with Google or use your email. Your account is created automatically the first time you sign in.

Question 10

How do I change my display name or avatar?

Accepted Answer

Open Settings → Account. Update your name and profile picture there. Changes save automatically.

Question 11

How do I delete my account?

Accepted Answer

Use Delete account in Settings and wait for the success confirmation. Some billing, security, legal, backup, or external-provider records may remain as described in the Privacy Policy.

Question 12

I can't sign in - what should I try?

Accepted Answer

Try a hard refresh, clear cookies for kovagpt.com, and use an incognito window. If Google sign-in fails, make sure pop-ups aren't blocked.

Question 13

I didn't receive the magic link email.

Accepted Answer

Check spam and Promotions. If the link is expired or missing, request a new one from the sign-in screen.

Question 14

How do I reset my password?

Accepted Answer

On the sign-in screen click 'Forgot password'. We'll email you a secure reset link.

Question 15

How do I connect my Google account?

Accepted Answer

Open Apps, choose Google, and review the provider's consent screen before approving access.

Question 16

What Google permissions does KovaGPT request?

Accepted Answer

The Google consent screen lists the exact scopes requested for the services you connect. Approve only scopes you understand; you can disconnect from Apps or your Google account.

Question 17

How does Gmail integration work?

Accepted Answer

Open Apps to see whether Gmail is connected and which access is enabled. Available operations depend on granted scopes, configured credentials, and service availability.

Question 18

Can KovaGPT create calendar events?

Accepted Answer

Open Apps to connect Google Calendar and review the granted scopes. Calendar operations are available only when the connection and requested action are supported.

Question 19

Which apps can I connect?

Accepted Answer

The working Apps page currently lists Google, Gmail, Google Drive, Google Calendar, GitHub. Each connection and action depends on configured credentials, granted scopes, and service availability.

Question 20

How do I disconnect an app?

Accepted Answer

Open Apps, choose the connected service, and use its disconnect control. The page reports whether the operation succeeded.

Question 21

Where do I manage my subscription?

Accepted Answer

Open Settings → Billing to view plan, invoices, and payment method. You can also open the Stripe customer portal from there.

Question 22

What payment methods do you accept?

Accepted Answer

Stripe hosts checkout and shows the payment methods available for your account, device, and region before purchase.

Question 23

How does the free trial work?

Accepted Answer

Eligible first-time Plus subscribers may receive a 30-day trial. Checkout confirms eligibility, price, and renewal timing before purchase.

Question 24

What's included in KovaGPT Plus?

Accepted Answer

Instant, Medium, Thinking, High modes. Higher message allowance. Higher image generation allowance. Higher file and image upload allowance. Higher published storage allowance. Search and image generation when their configured providers are available. Deep Research and Adaptive Memory when enabled and available. Background scheduled execution is unavailable in this deployment. Previously saved task records can still be managed.

Question 25

Can I upgrade or downgrade any time?

Accepted Answer

Available plan changes appear in Billing. Review the portal or checkout confirmation for timing and price before accepting.

Question 26

How do I cancel my subscription?

Accepted Answer

Settings → Billing → Manage subscription → Cancel. You keep access until the end of the current period.

Question 27

Do you offer refunds?

Accepted Answer

Review the current Refund Policy for eligibility and contact help@kovagpt.com with the account email and purchase details.

Question 28

Do you train on my chats?

Accepted Answer

Review the Privacy Policy for KovaGPT's handling and the terms of any configured AI provider. Do not rely on a Help Center summary for a legal data-use promise.

Question 29

How do I export my data?

Accepted Answer

Use an available export control in Settings, or contact support if it is unavailable. Wait for a completed export before assuming all data was included.

Question 30

Is my data encrypted?

Accepted Answer

KovaGPT uses configured hosting, authentication, storage, and integration providers. Review the Security and Privacy pages for the current controls and avoid assuming a specific cipher covers every provider.

Question 31

Do you support two-factor authentication?

Accepted Answer

Signed-in users can manage multi-factor authentication from Settings when their sign-in method supports it.

Question 32

How do I generate an image?

Accepted Answer

Open the Images tab, describe what you want in the composer, and pick a style preset if you like.

Question 33

Can I edit an image I generated?

Accepted Answer

Editing an uploaded or generated image is not currently available.

Question 34

What are Projects?

Accepted Answer

Workspaces that group chats, files, images, notes, tasks, memory, and custom instructions around a topic.

Question 35

Can I share a project?

Accepted Answer

Invite collaborators from the Members tab in any project you own.

Question 36

Where do my saved chats go?

Accepted Answer

Library contains items that you explicitly save or upload; it is not an automatic copy of every conversation. Conversation history is stored on this device. Signing in does not currently promise cross-device chat synchronization.

Question 37

Why can't I create a scheduled task?

Accepted Answer

Background scheduled execution is unavailable in this deployment. Previously saved task records can still be managed.

Question 38

The app is slow or unresponsive.

Accepted Answer

Refresh the page, close unused tabs, and check your network. If issues persist, try a different browser or contact support.

Question 39

Messages fail to send.

Accepted Answer

Check your connection and current daily allowance. Every published plan has finite limits; wait for reset or compare the higher allowances on Pricing.

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